Shipping & Returns

Shipping, Pickup & Returns

Thank you so much for shopping small with us! 💛 Here's everything you need to know, all in one place.

The quick version

  • Free shipping on orders over $100
  • Ships within 2 business days (Monday–Friday)
  • Free in-store pickup, wrapped and ready, with curbside available!
  • Local delivery on orders over $50
  • Returns for store credit within 14 days of purchase
  • Sale items are final sale

Shipping

Waiting for a package is the hardest part, so we move fast! Orders ship Monday through Friday (excluding holidays) within 48 hours. Orders placed over the weekend ship on Monday.

We ship with USPS First Class or Priority Mail, and we upgrade to UPS when an item is eligible. Shipping is free on orders over $100. Otherwise, the cost is calculated at checkout.

You'll get an email with your tracking number as soon as your order ships, plus updates when it's out for delivery and when it arrives.

Package lost or delayed? Once your order leaves our shop, it's in the carrier's hands, so any claim goes through USPS or UPS. But please reach out to us anyway. We're always happy to help you sort it out!

In-store pickup

Sometimes it's easier to order online and swing by! We'll have your order wrapped and ready for you.

  • Pickup orders are ready within 24–48 hours, Monday–Friday. Weekend orders are pulled on Monday.
  • You'll get an "Order Ready" email when it's time to come get it.
  • Kids in the car or short on time? Call us at (804) 717-5305 when you pull up, and we'll bring it right out to you!

A few items, like wooden signs and some home décor, are pickup only. The product description will always say so. If you chose pickup but need your order shipped instead, just let us know and we'll send you an invoice for shipping.

Local delivery

We deliver locally Monday–Friday within 48 hours on orders over $50. Some distances have a small delivery fee, which you'll see at checkout.

Returns & exchanges

We want you to love what you bought! If something doesn't work out, here's how returns work:

  • Returns are accepted for store credit within 14 days of purchase. For pickup orders, that's 14 days from the day you ordered, not the day you picked it up.
  • Items must be unworn, unwashed, and free of stains or smells, with all tags attached.
  • Shipping costs aren't refundable. If you mail a return, the original shipping and return shipping are deducted from your store credit.
  • Need a different size? We're happy to swap it if your size is still in stock! Most of our pieces are limited runs, so we can't always reorder.

Final sale (no returns or exchanges):

  • Sale and discounted items
  • Bralettes, camisoles, and leggings
  • Worn or used items

We aren't able to do price adjustments for sales or flash sales.

Holiday shopping? Holiday purchases can be exchanged with a receipt or gift receipt through January 15th.

How to start a return

  • Shipping it back? Use our Start a Return page.
  • Local? Pop into the shop with your printed order summary, and we'll take care of you in person!
  • Lost your receipt or got it as a gift? Email us, and we'll do our best to look it up.

Damaged items

We hate when this happens, but we'll make it right! Email us within 14 days of purchase with:

  • Your order number
  • Photos of the item and the packaging

We'll send you store credit or a replacement of a similar item. Please give us 24 hours to respond, Monday–Friday.

Questions?

We're here for you! Email us at [hello@shopshechester.com], call (804) 717-5305, or send us a message on Facebook. Thank you for supporting our family business. It truly means the world to us! 💛